Disney’s New Rental Policy for Strollers, Wheelchairs and Scooters

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Well, Disney has made another policy change that may affect your upcoming vacation. Keeping up with changes at Walt Disney World is a full-time job! But, that’s why you have me 🙂 I will keep you informed about all of the latest changes happening in the World.

Before I tell you about Disney’s new rental policy, let’s discuss the basics of stroller/ECV/wheelchair rental at Walt Disney World. Essentially there are two choices. You can rent these items in the parks from Disney or through a third-party rental agency for length of stay use. 

Renting from Disney

Disney offers stroller, wheelchair and ECV rentals inside each of the 4 parks and at Disney Springs. There is a rental location at the front of every park entrance.  These rental items can only be used in the parks. It must be returned at the park entrance prior to leaving for the day. If you are hopping to another park, your rental must be returned at the first park and you can pick up another rental item at your second park for no additional cost. For more information, check out this post about Choosing and Using the Best Stroller for Walt Disney World. 

Renting from Third-Party Company

There are several agencies in the Orlando area that rent strollers, scooters (ECV) and wheelchairs. This rental option is good for the length of your stay. The rental agency brings your stroller/ECV/wheelchair to your hotel, you use it for the length of your stay and the agency picks it up on your departure date. Some of these agencies were Disney Featured Companies. This meant that the agency could drop off your stroller at your resort on your arrival day and you could pick it up from bell service when you arrive.  And, you could leave it with bell service at the time of your departure and the rental company would pick it up from bell service. This is where things have changed.

Disney's New Rental Policy

Starting October 1, 2019, Scooterbug will be Disney’s only Featured Provider for length of stay stroller, wheelchair, and ECV rentals. Go HERE to see Walt Disney Worlds official statement.

What does this mean?

When your rental is made using Scooterbug, you will not need to be present when your equipment is delivered. Scooterbug will work directly with Disney Resort Cast Members to manage deliveries and returns.  You can pick up and drop off your rental with bell service at your convenience.

You can still rent from other third-party vendors but you will need to meet a representative from your rental company for delivery and return.

Former Disney Featured Providers responce

Here are company statements from the 3 third-party rental companies that were Disney Featured Providers prior to this new change. I am confident that they will find ways to make delivery and returns of there products convienient for customers. We will watch for them to release further information once they have time to adjust to this new policy.

Kingdom Strollers

Disney has changed their stroller rental delivery and pick up procedures effective Oct 1st. Orders placed for delivery or pick up after Nov 2nd will now need to meet with a representative from Kingdom Strollers at your resort for the delivery and pick up of your rental.

Orlando Stroller Rentals

Starting in October, we are very excited to say that our customers will be able to pick up and return their strollers to and from the Orlando International Airport. The pick-up and return counter will be at B Terminal Level 1 (near B11) of the airport which is the same level as Disney’s Magical Express. Therefore, customers will have a few options where we can best meet their stroller needs. They will be able to choose:

  • Orlando International Airport (MCO). Stroller pick-up and return location is located in the B Terminal Level 1 (near B11) at the Hold My Luggage counter.  Please include your flight information in the Other Notes.
  • Orlando Stroller Rentals store, located at 3232 Rolling Oaks Blvd in Kissimmee just minutes away from Animal Kingdom. We are open every day from 8am-5pm.
  • Delivery to and pick up from your Walt Disney World Resort’s luggage room.  Then starting October 1 any new orders placed for future travel will need to be a meet and greet at your Disney hotel if you do not select one of the first two options.  If you are flying and request a meet and greet please include all of your flight information in the Other Notes so we can best accommodate you.

Non-Disney owned resorts that are on Disney property are: Walt Disney World Swan and Dolphin, Shades of Green, Four Seasons.  These resorts will continue to be delivered to the luggage room.

Magic Stroller

Disney has just announced that NEW reservations placed with us can be delivered to Disney luggage rooms so as long as the return date is on or before November 2, 2019.

This does NOT affect prior reservations.

We are working on procedures for stroller deliveries after that date and will provide details when available.

For more information about these rental companies and their strollers see this post about Choosing and Using the Best Stroller.

Things to Consider

Scooterbug

Scooterbug has been Disney’s Featured Provider for third party rentals at Disney Springs and the Disney parks for some time. So, hopefully, Disney chose to go with this company as their sole Featured Provider due to customer satisfaction and not just financial reasons. I have seen a fair amount of bad reviews regarding Scooterbugs ECV’s. If you have issues with this company I highly encourage you to let Disney know. Their decision to select one Featured Provider should make them accountable for the quality of service their guests receive from them. I would also encourage you to let people know when you have a good experience with Scooterbug. 

Non-Disney Hotels

Also, Kingdom Strollers bring up a good point. You can still have your stroller, wheelchair, and ECV delivered and returned through bell service if you are staying at a non-Disney owned resort. This includes resorts on Disney property such as Walt Disney World’s Swan, Dolphin, Shades of Green and Four Season and most of the resorts surrounding Disney property. Check with your hotel reguarding their policy.

NEW option from Orlando Airport

Kingdom Strollers has also begun offering pickup and drop off of your rental item at Orlando International airport! From their site:

 We now have our Orlando Stroller Rentals service at the Orlando International Airport (MCO).  Please select Orlando International Airport and include your flight information in the Other Notes section.  The pick up and return counter is located at the Hold My Luggage counter at B Terminal Level 1 near B11 (conveniently located on the same level as Disney’s Magical Express and car rental counters). The counter will be available to you between 5am-10pm.  If you need after hours counter service, we can arrange that in advance.

Good While it Lasted

While Disney’s new rental policy change seems like a real hassle, frankly, I am surprised that Disney has been offering this service for this long. Can you imagine how many deliveries bell service has to deal with in a day? I would not be surprised to see Disney incorporate a new policy in terms of grocery deliveries. They recently added a $6.00 charge to have your groceries delivered to your resort room but you can still have them delivered to bell service at no charge. The amount of grocerie delivers each resort receives a day will only continue to increase. So at some point I am sure they will need to address that issue as well. 

One thing you can always count on at Walt Disney World is change. If you really like something, take full advantage of it while you can because it might not be around the next time you go back. Likewise, if you are not real fond of something, chances are good it won’t be around forever! 

 Stick me, friend. I will help you navigate your way through the ever changing Disney maze to the magical Walt Disney World vacation you are dreaming of!

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